How to Ask a Client for Missing Information

When work is blocked by the client, communicate it clearly and specifically. Don't hint — name exactly what you need and by when. Copy this template:

Original Message

I still don't have what I need from you and I can't move forward without it. Please send it.

Professional Version

Hi [Client Name],

I hope you're well. I wanted to reach out because we're currently waiting on a few items before we can move forward on [project].

To keep us on track for [deadline], could you please provide:

1. [Specific item 1]
2. [Specific item 2]
3. [Specific item 3]

If any of these are going to take time to gather, please let me know so we can discuss the impact on the timeline.

Thanks so much — I'm ready to proceed as soon as I have these.

Best,
[Your Name]

Polite Version

Hi [Name],

Hope you're having a good week! Just checking in on a few things we need from your end before we can move forward on [project].

When you get a chance, could you send over:

- [Item 1]
- [Item 2]

No rush on the exact timing, but it would be great to have these by [date] to keep the project on schedule. Happy to help if anything on the list is unclear.

Thanks!
[Your Name]

Firm Version

Hi [Name],

Progress on [project] is currently paused pending the following from your side:

- [Item 1]
- [Item 2]

Please provide these by [date] to avoid a delay to the agreed timeline.

Regards,
[Your Name]

When to Use This Template

  • When a client hasn't provided required assets, copy, approvals, or access
  • When a project is blocked and the deadline is at risk
  • Before updating the project timeline to account for client delays

Common Mistakes to Avoid

Being vague about what you need: List specific items. 'The information we discussed' forces the client to remember a conversation — numbered bullet points remove any ambiguity.
Not connecting the missing items to the deadline: Clients prioritize what has consequences. If you don't explain the impact on the timeline, the request feels optional.
Apologizing for asking: You're not inconveniencing them — you're managing a project. State the need professionally without over-softening it.